Content Factory

Refund Policy

We refund money when a service was not provided or was provided with material defects. Below are clear rules: when a refund is possible, how to apply and when the money arrives.

This version published: July 10, 2026
Apply — 14 daysSubmit your request within 14 calendar days of the payment date.
Review — up to 10 business daysWe check the service usage and email you the decision.
Crypto refundAfter review, a refund is sent in the agreed asset and network; network fees may be deducted.

1. When a refund is possible

  • the service was not provided: access or tokens failed to activate due to the platform;
  • double or erroneous charge for the same order;
  • material defects: the paid functionality was unavailable due to the platform for more than 72 hours in total per month;
  • cancelling a plan before any use (no generation or publication) — full refund;
  • partial use with a justified claim — a pro-rata refund for the unused volume at support’s discretion.

2. Application deadline

Within 14 (fourteen) calendar days of the charge. Later requests are reviewed case by case unless the law sets a longer period.

3. How to apply

Email info@contentsfactory.tech from the address linked to your account: order number, payment date and amount, asset and network, transaction hash, refund address, purchase and reason.

4. Review timeline

We confirm receipt within 2 business days; the decision takes up to 10 (ten) business days from receiving complete information. We notify you by email.

5. Refund method and timing

Refunds are agreed with support and sent in cryptocurrency to a compatible address on the selected network. We initiate the transfer within 3 business days after approval. Timing depends on the network and NOWPayments processing. Network fees and rate changes may reduce the final amount.

6. When a refund is not possible

  • the paid period is fully used and services were duly provided;
  • package tokens are spent (partially — refund only for the remainder at support’s discretion);
  • the claim concerns the creative outcome of AI generation as such, not unavailability of functionality;
  • the account is blocked for a material breach of the Terms;
  • unavailability was caused by external factors beyond the platform’s control.

7. Accidental payment

Paid by mistake? Contact us as soon as possible. If the service is not activated and no resources were spent, we cancel the operation and refund the full amount.

8. Contacts

Email: info@contentsfactory.tech
Phone: +374 77 607 207
Hours: Monday – Friday, 10:00–19:00 (GMT+4, Yerevan)

Company details

Service provider
Sole Proprietor Varduhi Sahakyan
Ա/Ձ Սահակյան Վարդուհի Սարգսի
TIN (ՀՎՀՀ)
40552876
Business activity
Software development (code 62.01.0)
Address
25 Mikroshrjan bldg., apt. 7, Hrazdan, Kotayk Province, 2302, Republic of Armenia
Support hours
Monday – Friday, 10:00–19:00 (GMT+4, Yerevan)