Contacts

Contact us about the platform, payments, refunds and data processing — we reply during support hours.

Where to write

  • Payments and refunds — email with the subject “Payment”: include the order number, asset, network and transaction hash. See Payment Terms and the Refund Policy.
  • Personal data — access, correction or deletion requests: from the email linked to your account. See the Personal Data Processing Policy.
  • Technical support — the on-site chat or email; describe the steps to reproduce the issue.