Contacts

Contact us about the platform, payments, refunds and data processing — we reply during support hours.

New purchases, payment invoices and automatic paid renewals are not available in this version. References to a payment processor in earlier documents concern historical purchases only. Contact support before paying an earlier invoice. This notice does not itself cancel previous purchases or remove existing access or balances.

Where to write

  • Payments and refunds — email with the subject “Payment”: include the order number, asset, network and transaction hash. See Payment Terms and the Refund Policy.
  • Personal data — access, correction or deletion requests: from the email linked to your account. See the Personal Data Processing Policy.
  • Technical support — the on-site chat or email; describe the steps to reproduce the issue.